At Margaret Copper, every piece of copper jewellery is selected with great care, and we want your jewellery to stay with you for many years. We know that sometimes a piece just isn’t quite right. That is why we have written our return policy clearly and transparently – here you will find your rights, our deadlines and what to do in each situation.

If you have any questions before returning an item, please email us at info@margaretcopper.com. We aim to reply as quickly as possible and to find a simple solution together.

Return and Refund Policy

At Margaret Copper, we want you to shop with peace of mind. That is why you have 30 days from receiving your order to request a return.

For us to accept a standard return, the item must be in the same condition in which you received it: unused, unworn and in its original packaging. Where applicable, labels and all originally included parts must also be present. We will also need your order number, order confirmation or other valid proof of purchase.

Jewellery that has clearly been used, worn, altered or damaged after delivery cannot be accepted as a standard return, unless there is a demonstrable defect or applicable law states otherwise.

To request a return, please contact us at info@margaretcopper.com with your name, order number and the reason for the return.

Please do not send any items back until you have received our confirmation. Once your return has been approved, we will send you the return instructions.

Return shipping costs

If you would like to return an item because you have changed your mind, ordered the wrong item or simply no longer wish to keep it, you are responsible for the cost of return postage.

If you have received an incorrect, faulty or damaged item, please contact us first before sending anything back.

Damaged or faulty jewellery

We recommend checking your order as soon as you receive it.

If a piece of jewellery arrives damaged or faulty, or has a problem that can reasonably be considered a product defect, please contact us as soon as possible at info@margaretcopper.com and send us clear photos of the item together with your order number.

If we confirm that there is a product defect, our first solution – where possible and appropriate – is to send you a replacement free of charge.

A damaged or faulty item for which a free replacement has already been sent cannot also be submitted as a standard return to receive a second compensation. This does not affect your statutory rights as a consumer.

Worn jewellery

We cannot accept jewellery that has been used or worn and has no defect as a standard return.

We therefore recommend checking your jewellery carefully before wearing it regularly.

If there is a genuine product defect, the relevant warranty terms and your statutory consumer rights apply.

Incorrect item

If you have received a different item from the one you ordered, please contact us straight away at info@margaretcopper.com

We will sort this out at no extra cost to you and, if necessary, send you the correct item.

Refunds

Once we have received and inspected your return, we will let you know whether it has been accepted.

If the return is approved, the refund will be issued to the same payment method you used for your purchase within a maximum of 14 days. Depending on your bank or payment provider, it may take a few extra days for the amount to appear in your account.

No return costs if we made a mistake

If the item arrives faulty or damaged, or if we sent you the wrong item, you will not have to pay for return postage where a return is required.

No restocking fees

For accepted returns, we charge no restocking fees and no additional handling fees.

Contact

If you have any questions about a return, a damaged product or your order, please contact us:

Margaret Copper
Email: info@margaretcopper.com