Shipping and Delivery
Shipping and Delivery Policy
This policy applies to orders shipped to the United Kingdom, other European countries, the United States, Canada, Australia and New Zealand. It aims to clearly explain our shipping times, processes and conditions, and how any delivery issues are handled.
Before placing an order with Margaret Copper, we recommend reading this policy carefully.
Processing, shipping and delivery times
- Order processing time: 1–2 working days (Monday to Friday).
- Estimated delivery time: usually between 6 and 12 working days (Monday to Friday).
- Shipping costs: free shipping on all orders.
The delivery times stated are estimates and may be affected by external circumstances, such as courier delays, busy periods, customs checks or other situations beyond our control.
Order tracking
Once your order has been dispatched, a tracking number will be created so you can check the status of your delivery.
Tracking information may take 1 to 3 days to update after dispatch.
In some exceptional cases, it may take longer for new updates to appear in the tracking, even though the parcel is still in transit as normal.
If you need help or would like to request your tracking details, please contact us with your name and order number:
info@margaretcopper.com
Tracking problems
If you notice a problem with tracking your order, we recommend checking the courier’s information first.
Once the parcel is with the courier, their tracking information is usually the most up-to-date source on the status of your delivery.
If you need more information about your order, our customer service team will be happy to help with the details available.
Delivery delays
Most orders are delivered within the estimated timeframe.
However, delays may occur due to the courier, busy periods, weather conditions, customs checks or other circumstances beyond our control.
If 3 days have passed since the estimated delivery date and you have not yet received your order, please contact us at:
info@margaretcopper.com
Please include your name and order number so that we can check the available information and help you as quickly as possible.
Items shipped separately
In some cases, an order may be split into several parcels for logistical reasons, stock availability or to make transport easier.
If you have ordered several products, they may therefore not all arrive on the same day.
If you receive only part of your order, this does not necessarily mean that items are missing. The rest of your order may still be in transit and will usually be delivered over the following days.
If you have not received the remaining items after 3 days, please contact us at:
info@margaretcopper.com
and we will check the status of your order.
Incorrect or incomplete delivery address
It is the customer’s responsibility to make sure that the delivery address given when ordering is correct, complete and accessible to the courier.
If you notice a mistake in your address, please contact us as soon as possible at:
info@margaretcopper.com
If the order has not yet been processed, we will try to change the address.
Once the order has been dispatched, we cannot guarantee that the delivery address can still be changed, as the parcel is then the responsibility of the courier.
Failed delivery attempts
If a delivery attempt cannot be completed – for example because nobody was available to accept the parcel, the courier could not access the address or there was another delivery problem – the customer must contact the local courier directly to arrange redelivery or collection.
Couriers usually only hold parcels for a limited period before returning them to the sender, so we recommend acting as quickly as possible.
It is the recipient’s responsibility to check the tracking and follow the courier’s instructions if a delivery attempt has failed.
If you need your tracking number or other available shipping information, you can request it from our customer service team by providing your order number.
Uncollected parcels
If a parcel is waiting for collection at a pick-up point, courier depot or authorised collection point, it is the customer’s responsibility to collect it within the time limit set by the courier.
If the parcel is not collected within this period, it may be returned to the sender.
In this case, please contact us so that we can review the situation and the options available.
Parcels returned to sender
A parcel may be returned to the sender for reasons including:
- An incorrect or incomplete address.
- The courier could not access the address.
- Several failed delivery attempts.
- The recipient was not available.
- The parcel was not collected within the time limit set by the courier.
If your order has been returned to the sender, please contact us so that we can check the delivery status and the options available.
Order marked as delivered but not received
If the courier’s official tracking shows that the parcel has been “delivered” but you cannot find it, please contact the local courier directly to request more information and, if necessary, make a claim.
Once delivery has been officially confirmed by the courier, Margaret Copper cannot accept responsibility for any subsequent loss or disappearance of the parcel.
The courier is responsible for investigating any discrepancies relating to a delivery marked as completed.
We also recommend checking:
- Whether the parcel was accepted by another person at the address.
- Whether it was left with a neighbour.
- Whether it was left in a safe place.
- Whether it was dropped off at a nearby pick-up point.
- The latest information available in the courier’s tracking.
How we can help
Although we cannot directly control the delivery process once the parcel has been handed to the courier, our team is happy to help with the information available about your order.
Where available, we can provide you with:
- Your tracking number.
- Information about the courier.
- Details of your order.
- Available information on the delivery status.
Where a problem needs to be investigated directly by the courier, the customer must contact them to start the relevant investigation or claim.
Contact
If you have any questions about shipping, tracking or the delivery of your order, please contact us:
Margaret Copper
Email: info@margaretcopper.com