At Livia Kupfer, every piece of jewelry is selected with great care, and we want your jewelry to accompany you for many years. We know that sometimes a piece of jewelry might not be quite right after all. That is why we have formulated our return policy clearly and transparently – here you will find your rights, our deadlines, and what to do in each case.

If you have any questions before returning an item, please write to us at kontakt@liviakupfer.ch. We strive to respond as quickly as possible and to find a simple solution together.

Return and Refund Policy

At Livia Kupfer, we want you to be able to shop with peace of mind. That is why you have 30 days from receipt of your order to request a return.

For us to accept a standard return, the item must be in the same condition in which you received it: unused, unworn, and in its original packaging. If applicable, labels and all originally included components must also be present. In addition, we require your order number, purchase confirmation, or another valid proof of purchase.

Jewelry that has obviously been used, worn, altered, or damaged after receipt cannot be accepted as a standard return, unless there is a provable defect or applicable law provides otherwise.

To request a return, please contact us at kontakt@liviakupfer.ch and provide your name, order number, and the reason for the return.

Please do not send any items back before you have received our confirmation. Once your return has been approved, we will send you the necessary return instructions.

Return Shipping Costs

If you wish to return an item because you have changed your mind, ordered the wrong item, or simply do not wish to keep it, you bear the costs of the return shipment.

If you have received an incorrect, defective, or damaged item, please contact us first before you return anything.

Damaged or Defective Jewelry

We recommend that you inspect your order immediately upon receipt.

If a piece of jewelry arrives damaged or defective, or has a problem that can reasonably be considered a product defect, please contact us as soon as possible at kontakt@liviakupfer.ch and send us clear photos of the item along with your order number.

If we confirm that a product defect exists, our primary solution—where possible and appropriate—is to send you a replacement piece free of charge.

A damaged or defective item for which a free replacement has already been provided cannot additionally be submitted as a standard return to receive a second compensation. Your legal rights as a consumer remain unaffected by this.

Worn Jewelry

We cannot accept jewelry that has been used or worn and shows no defects as a standard return.

We therefore recommend that you check your jewelry carefully before wearing it regularly.

If there is an actual product defect, the relevant warranty conditions and your legal consumer rights apply.

Incorrect Item

If you have received an item other than the one you ordered, please contact us immediately at kontakt@liviakupfer.com

We will take care of this at no additional cost to you and, if necessary, send you the correct item.

Refunds

Once we have received and inspected your return, we will inform you whether it has been accepted.

If the return is approved, the refund will be issued via the same payment method you used for the purchase, within a maximum of 14 days. Depending on your bank or payment provider, it may take a few additional days for the amount to appear in your account.

No Return Costs in Case of Our Error

If the item arrives defective or damaged, or if we sent you the wrong item, you do not have to cover the return shipping costs, provided that a return is required.

No Restocking Fees

For accepted returns, we charge no restocking fees and no additional processing fees.

Contact

If you have any questions about a return, a damaged product, or your order, you can contact us:

Livia Kupfer
Email: kontakt@liviakupfer.com